Alliance Voice Solutions Return Policy
At Alliance Voice Solutions, we prioritize your satisfaction. Whether you’ve purchased boxed software, other physical products, or digital products, we are committed to providing a straightforward and transparent return process. Please read our return policy carefully for all product categories.
1. Time Frame for Returns
- Boxed Software & Other Physical Products:
You have 30 days from the date of purchase to initiate a return for boxed software and other physical products. - Digital Products:
Please note that once the product is downloaded or the activation code has been redeemed, returns will only be accepted if the product is defective or corrupted. Refunds or replacements for defective digital products will typically be processed within 7-10 business days after verification of the issue. - No returns will be accepted after the 30-day window, so please ensure to review your product promptly upon receipt or download.
2. Eligibility for Returns
We accept returns for both physical and digital products under the following conditions:
- For Boxed Software & Other Physical Products:
- Unopened Condition: The product must be in its original, unopened packaging with all seals intact. Once the software packaging or other product packaging is opened, it is no longer eligible for return unless defective.
- Defective or Damaged: If the software or other physical product is defective, damaged upon arrival, or fails to function as described, it is eligible for return or exchange, even if the packaging has been opened.
- For Digital Products:
- Defective or Corrupted Files: If the software file is corrupted, fails to download, or doesn’t function as described, we will accept a return or provide an exchange.
- Incorrect Activation Code: If you receive an invalid or incorrect activation code, we will offer a replacement or refund.
- Functionality Issues: If the software doesn’t work as intended (and meets the minimum system requirements), we will assist you with troubleshooting and provide a solution, which could include a replacement or refund.
3. Return Process
To ensure a smooth return experience, please follow these steps:
- Contact Customer Support:
- For boxed software and physical products, call our customer support team at 650-967-2117 or email us at [email protected] to start your return.
- For digital products, contact us if you experience any issues with your download or activation. Our customer support team will assist you in resolving the issue.
- Provide Proof of Purchase: Have your receipt or order number ready to speed up the return process.
- Return Authorization: Upon approval, we will issue a Return Authorization (RA) number and instructions on how to return your physical product. Digital product returns are handled via customer support and may involve verification of defects or issues.
- Return Shipping:
- Boxed Software & Physical Products: Customers are responsible for return shipping costs. Please use a trackable shipping service for returns.
- Digital Products: Since these products are downloaded, no return shipping is necessary, but the product must be verified as defective or unsatisfactory.
Note: For defective or damaged physical products, return shipping may be covered by us. Please contact customer support for guidance.
4. Refunds & Exchanges
After your return is processed and the product is received or verified:
- Boxed Software & Physical Products: Refunds will be processed within 7–10 business days to the original payment method after inspection. Exchanges for defective or damaged products will be provided at no additional charge.
- Digital Products: Refunds or replacements for defective or corrupted digital products will typically be processed within 7-10 business days after verification of the issue.
- Restocking Fees: A restocking fee of 15% applies to returned boxed software and other physical products that are opened but not defective. No restocking fee applies to digital product returns if the issue is confirmed to be on our end.
5. Important Exclusions
The following items are not eligible for return:
- Opened/Used Boxed Software & Physical Products: Once the packaging has been opened or the product has been installed/used, it is non-returnable, unless defective.
- Digital Products: Once the product is downloaded or the activation code is used, it is considered final sale unless defective or corrupted.
- Products purchased from unauthorized resellers or third-party sellers.
6. Customer Satisfaction Guarantee
Our team is dedicated to ensuring that you’re satisfied with your purchase. If you experience any issues with boxed software, other physical products, or digital products, please reach out to our customer support team. We’re here to resolve issues quickly and effectively to get you back on track.