Alliance Voice Solutions
Effective Date: November 10, 2026
Website: https://alliancevoicesolutions.com
1. Introduction
Alliance Voice Solutions is committed to providing customers with clear and transparent information regarding product availability, order processing, shipping, returns, exchanges, cancellations, and refunds.
This policy applies to eligible physical products purchased through our website, including business telephone systems, VoIP telephones, telecommunications equipment, networking products, and related accessories.
Our goal is to provide reliable customer service and resolve purchasing concerns fairly and promptly.
2. Product Availability
Alliance Voice Solutions offers telecommunications products from manufacturers and third-party suppliers or distributors.
Certain merchandise may be ordered from suppliers after a customer places an order.
Not all products displayed on our website are maintained in our physical inventory.
We make reasonable efforts to provide accurate information about product descriptions, pricing, availability, and expected shipment times.
When a product requires supplier procurement, applicable estimated processing and shipment timeframes will be disclosed before purchase.
3. Order Processing
Once an order is submitted, customers may receive an electronic order confirmation.
Order confirmation acknowledges receipt of the order but does not necessarily confirm shipment or final supplier availability.
Orders may be subject to:
- Payment authorization.
- Fraud prevention screening.
- Product availability verification.
- Supplier processing.
- Shipping arrangements.
If we cannot fulfill an order, we will notify the customer and provide the applicable cancellation and refund options.
4. Shipping Methods and Charges
Available shipping methods and applicable charges will be displayed during checkout or provided in an approved customer quotation.
Shipping charges may vary depending on:
- Product size and weight.
- Shipping destination.
- Selected delivery service.
- Supplier fulfillment arrangements.
- Applicable carrier charges.
Customers will have an opportunity to review applicable shipping charges before completing their purchase.
5. Shipping and Delivery Timeframes
Alliance Voice Solutions makes reasonable efforts to provide accurate shipping estimates based on product availability, supplier processing, and carrier information.
Any stated shipping timeframe will be supported by a reasonable basis at the time it is offered.
If no shipping timeframe is stated, we will comply with applicable requirements governing online merchandise orders, including the generally applicable federal 30-day shipment rule.
A shipment estimate refers to the expected time for merchandise to be shipped unless expressly described as a delivery estimate.
When available, customers will receive shipment confirmation and tracking information.
6. Supplier Orders and Backorders
Some telecommunications products may require additional processing or procurement through suppliers and distributors.
When supplier lead times apply, estimated fulfillment information will be disclosed before purchase.
If a supplier cannot provide merchandise within the promised shipping timeframe, we will notify customers in accordance with applicable law.
Customers will receive the required information regarding revised shipping estimates, order cancellation, and refunds.
We will obtain consent to a shipping delay where legally required.
Customers will not be required to accept indefinite delays contrary to applicable law.
7. Shipping Delays
Delays may occasionally occur because of supplier shortages, carrier interruptions, adverse weather, or other circumstances.
When we determine that merchandise cannot be shipped within the promised or legally applicable timeframe, we will provide the notices and options required by law.
These may include:
- A revised shipment estimate.
- The opportunity to accept or decline a delay.
- Cancellation of the affected order.
- A prompt refund.
If the customer declines a delay for which a cancellation right applies, we will process the required refund.
8. Shipping Confirmation and Tracking
Once merchandise ships, customers will receive shipment information when available.
Tracking information may be provided through email or the applicable customer account.
Customers should contact Alliance Voice Solutions if they have questions about shipment status or believe that a shipment is missing.
9. Damaged, Defective, or Incorrect Merchandise
Customers should inspect their merchandise after delivery.
If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact us promptly.
Customer Support
Email: info@alliancevoicesolutions.com
Phone: (650) 967-2117
Please provide:
- Customer name.
- Order number.
- Product description.
- Description of the issue.
- Photographs when reasonably available.
We will review the circumstances and provide an appropriate remedy, which may include replacement, repair, return, or refund.
Customers should retain the original packaging and accessories when reasonably possible until the matter is resolved.
Acceptance of delivery does not automatically eliminate applicable rights regarding defective or damaged merchandise.
RETURNS & EXCHANGES
10. Thirty-Day Return Policy
Alliance Voice Solutions offers a 30-day return period for eligible physical merchandise.
The return period begins on the date the customer receives the merchandise, not the date the order was placed or payment was processed.
Customers must request a return within 30 calendar days following delivery.
Eligibility depends on the condition of the merchandise, the reason for return, applicable disclosed product restrictions, and legal requirements.
11. Unopened Merchandise
Eligible unopened products may be returned for a full refund of the product purchase price.
Products must be in original factory condition and include:
- Original packaging.
- Manuals and documentation.
- Manufacturer labels.
- Accessories and components.
- Originally supplied equipment.
Applicable shipping charges will be handled according to the reason for return, the purchase terms, and applicable law.
12. Opened Merchandise and Restocking Fees
Eligible opened merchandise may be accepted for return within 30 days after delivery.
A 15% restocking fee may apply to eligible opened products returned for discretionary reasons, such as a customer changing their mind.
The fee is calculated using the returned product’s purchase price, excluding separately stated sales taxes and shipping charges.
Restocking fees do not apply when prohibited by law or when a fee-free remedy is required because merchandise is defective, incorrect, or materially misrepresented.
13. Return Merchandise Authorization (RMA)
Customers must request a Return Merchandise Authorization before shipping discretionary returns.
To request an RMA, contact:
Email: info@alliancevoicesolutions.com
Phone: (650) 967-2117
Please provide your order number, product description, quantity, and reason for return.
Our customer service team will review the request and provide instructions identifying the appropriate return destination.
Do not ship merchandise to our business mailing address unless specifically instructed.
14. Return Merchandise Conditions
Products submitted for discretionary returns should generally be returned with their original packaging and all supplied components.
Products showing significant damage, unauthorized alterations, excessive wear, or missing accessories may not qualify for a discretionary return or may qualify for a reduced refund.
Customers should avoid placing adhesive tape, writing, or shipping labels directly onto manufacturer packaging.
All returned products are subject to reasonable inspection.
These conditions do not override applicable legal rights concerning damaged, defective, or incorrectly supplied merchandise.
15. Software, Licenses, and Digital Products
Software, electronic licenses, activation codes, downloadable products, and subscriptions may have separate return restrictions.
Eligibility may depend on whether the product has been activated, registered, downloaded, delivered, or used.
Material restrictions will be disclosed before purchase.
Refunds or other remedies required by applicable law remain available.
16. Return Shipping Responsibilities
For discretionary returns, customers are generally responsible for return shipping charges unless otherwise agreed.
Alliance Voice Solutions will provide appropriate return shipping arrangements or reimbursement when required by law or when the return results from an error for which we are responsible.
We recommend using a trackable shipping method and retaining proof of shipment.
For international returns, applicable shipping charges, duties, and restrictions will be handled according to disclosed terms and applicable law.
17. Exchanges
Customers may request an exchange for eligible merchandise.
Exchanges are subject to product availability, return eligibility, and applicable law.
If the requested replacement product is unavailable, we will explain the available alternatives.
Where a refund is legally required, customers will not be required to accept store credit or an exchange instead.
REFUNDS & CANCELLATIONS
18. Refund Processing
Once an authorized return is received and inspected, approved refunds will normally be initiated within 5–7 business days.
Refunds will generally be issued to the original payment method.
The customer’s bank or payment card issuer may require additional time to post the refund.
Refunds for canceled, delayed, unavailable, or unshipped merchandise will be processed promptly within applicable legal deadlines, even when those deadlines require faster processing.
Refunds will not be delayed solely because Alliance Voice Solutions has not received payment from WooPayments or another payment processor.
19. Refund Amounts
Approved refund amounts depend on the reason for return and applicable legal requirements.
For eligible discretionary returns, an applicable and previously disclosed restocking fee may be deducted.
Refunds for defective, incorrect, or materially misrepresented merchandise will not be reduced by an unlawful restocking fee.
Applicable taxes and shipping charges will be refunded when required by law.
20. Order Cancellations
Customers may request cancellation by contacting Alliance Voice Solutions as soon as possible.
If the merchandise has not shipped, the request will be reviewed according to applicable law and the disclosed purchase terms.
If the merchandise has shipped, the applicable return procedures may apply.
Any lawful restrictions relating to supplier orders or special-order merchandise must be clearly disclosed before purchase.
Customers retain the cancellation and refund rights provided by applicable law.
21. Unavailable Merchandise
If merchandise becomes unavailable and Alliance Voice Solutions cannot fulfill the order, the customer will be notified.
We will provide the applicable options, including cancellation and a prompt refund.
Customers will not be required to accept substitute merchandise without agreement.
22. Manufacturer Warranties
Certain products may include warranties provided by their manufacturers.
Warranty terms, duration, coverage, and claim procedures vary by product.
Customers should review the manufacturer’s warranty information.
Alliance Voice Solutions will accurately represent applicable warranties and will not limit customer remedies that cannot legally be waived.
23. Billing Disputes and Chargebacks
Alliance Voice Solutions is committed to resolving customer concerns professionally and fairly.
Customers are encouraged to contact us regarding:
- Incorrect charges.
- Unrecognized transactions.
- Missing orders.
- Shipping problems.
- Defective merchandise.
- Returns and refunds.
We will investigate customer concerns in good faith.
Customers retain their applicable rights to dispute transactions through their payment card issuer or financial institution.
Nothing in this policy restricts or penalizes customers for lawfully exercising those rights.
24. Customer Support
Alliance Voice Solutions strives to provide professional and responsive customer service.
For assistance with shipping, orders, returns, exchanges, refunds, or billing concerns, please contact:
Email: info@alliancevoicesolutions.com
Phone: (650) 967-2117
We will make reasonable efforts to investigate concerns and provide appropriate assistance.
25. Policy Changes
Alliance Voice Solutions may update this policy to reflect changes in business operations, fulfillment procedures, payment processing, or legal requirements.
Updates will be posted on our website with a revised effective date.
Changes will not retroactively eliminate rights applicable to completed purchases.
26. Contact Information
Alliance Voice Solutions
650 Castro Street, Suite 120-437
Mountain View, CA 94041
Email: info@alliancevoicesolutions.com
Telephone: (650) 967-2117
Website: https://alliancevoicesolutions.com
For questions regarding shipping, product availability, returns, exchanges, cancellations, refunds, or this policy, please contact our customer service team.
Last Updated: November 10, 2026